TERMS OF SERVICE

Last Updated: March 18, 2026

Please read these Terms of Service (the "Terms") and our Privacy Policy (https://altaikings.com/policies/privacy-policy) carefully because they govern your use of the website located at https://altaikings.com/ (the "Site"), our product and subscription offerings made available via the Site, and your purchase of supplement products offered for sale by Primal SAS d/b/a Altaï Kings ("Altaï Kings") on the Site. To make these Terms easier to read, the goods offered for sale by Altaï Kings are called the "Products", and the Site and other interactive features or services, including our e-commerce platform therein, are collectively called the "Services." These Terms govern your purchase of Products and your use of the Services, regardless of how you access them, whether by computer, mobile device, or otherwise, and whether directly through our Services or through any third-party website that links to them, and regardless of whether you are a registered user or a guest.

IMPORTANT NOTICE REGARDING ARBITRATION FOR U.S. CUSTOMERS: WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND ALTAÏ KINGS THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW SECTION 20 "DISPUTE RESOLUTION" BELOW CAREFULLY FOR DETAILS REGARDING ARBITRATION.

1. Agreement to Terms. By using our Services and/or purchasing any Products, you agree to be bound by these Terms. If you don't agree to be bound by these Terms, do not use the Services or purchase any Products. If you are accessing and using the Services or purchasing Products on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" will refer to that entity.

2. Privacy Policy. Please review our Privacy Policy at https://altaikings.com/policies/privacy-policy, which also governs your use of the Services, for information on how we collect, use and share your information.

3. Changes to these Terms or the Services. We may update the Terms from time to time in our sole discretion. If we do, we'll let you know by posting the updated Terms on the Site and/or may also send other communications. If you continue to use the Services after we have posted updated Terms it means that you accept and agree to the changes. If you don't agree to be bound by the changes, you may not use the Services anymore. We may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

4. Supplementary Terms. Certain Products, services, promotions, or content that we offer may be subject to additional terms and conditions ("Supplementary Terms") specified by us from time to time. In the event of a conflict between the Supplementary Terms and any provision in these Terms, the Supplementary Terms will prevail.

5. Who May Use the Services and Purchase Products? You may use the Services only if you are 18 years or older and capable of forming a binding contract with Altaï Kings, and not otherwise barred from using the Services under applicable law.

Delivery of Products to addresses outside the U.S. may not be available for all items or to all addresses. We reserve the right to limit availability of, and/or to discontinue, any Product, Services, or other feature to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities and/or cancel orders of any Products or Services that we provide.

For certain features of the Services you'll need an account. It's important that you provide us with accurate, complete account information and keep this information up to date. To protect your account, keep the account details and password confidential, and notify us right away of any unauthorized use. You're responsible for all activities that occur under your account, including all Product purchases and any other financial transactions.

6. Feedback. We appreciate feedback, comments, ideas, proposals and suggestions for improvements to the Products and Services ("Feedback"). If you choose to submit Feedback, you agree that we are free to use it without any restriction or compensation to you.

7. Subscriptions.

(a) Subscription Terms. We offer subscription plans (each, a "Subscription") for regular shipments of Products selected by you. Additional information regarding Subscriptions (including term, delivery frequency, and pricing) will be made available on our Site.

(b) Subscription Fee. If you purchase a Subscription, subject to applicable law, you will be charged the applicable Subscription fee, plus any applicable taxes and other charges ("Subscription Fee"), at the beginning of your Subscription and each selected Subscription period thereafter. BY PURCHASING A SUBSCRIPTION, YOU AUTHORIZE ALTAÏ KINGS TO INITIATE RECURRING NON-REFUNDABLE PAYMENTS AS SET FORTH BELOW. We (through Shopify or another third-party payment processor) will automatically charge you in accordance with the selected Subscription period until your Subscription ends. Altaï Kings reserves the right to change the Subscription Fee and available Subscriptions at any time. By agreeing to these Terms and electing to purchase a Subscription, you acknowledge that your Subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Subscription by you or Altaï Kings.

(c) Cancellation.

(i) In General. You may cancel your Subscription at any time, but please note that such cancellation will be effective at the end of the then-current Subscription period. You will receive a confirmation email once the cancellation is complete. SUBJECT TO APPLICABLE LAW, YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN-CURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION. You will be responsible for all Subscription Fees incurred for the then-current Subscription period. If you cancel, your right to use the Services will continue until the end of your then-current Subscription period and will then terminate without further charges.

(ii) Approved Cancellation Methods. To ensure a straightforward and secure cancellation process, we offer the following methods:

A. Through Your Account — Log in to your account, navigate to the "Subscriptions" tab or section, select "Cancel Subscription" and follow the prompts.

B. Via Email — Send an email to help@altaikings.com from the email address associated with your account using the following template:

Subject: Subscription Cancellation Request Dear Altaï Kings, I am writing to request the cancellation of my subscription. Please confirm the cancellation and ensure that no further charges are applied to my account after the end of the current billing period. Thank you, [Your Full Name]

(iii) Prohibition of Unauthorized Cancellation Methods. All cancellation requests must be initiated directly by the subscriber through the approved methods outlined above. This policy ensures the security and authenticity of cancellation requests.

8. Terms of Sale.

(a) Product Descriptions. We try to make the Services and the Site thorough, accurate, and helpful to our customers. Nonetheless, there may be times when certain information contained on the Services may be incorrect, incomplete, or inaccurate. We reserve the right to correct errors or update Product information at any time without notice. Any offer for any Product made via our Services is void where prohibited.

(b) Availability and Pricing. Altaï Kings reserves the right to change the prices and available Products at any time. Quantities of some Products may be limited and stock cannot always be guaranteed. We reserve the right to discontinue any Product at any time. All prices are quoted in U.S. dollars. The prices displayed do not include shipping and handling charges or applicable taxes, which will be communicated to you at checkout.

(c) Purchasing Products. We have the right to refuse or limit any orders or quantities, extend the delivery timeline for any reason after the order has been placed and accepted, and/or refuse to ship a Product to you for any reason, subject to applicable law. We are not liable if a Product is unavailable or if shipment is delayed.

(d) Shipping and Returns. All Product purchases via our Services are also governed by our Shipping and Returns Policies, which are incorporated into these Terms by reference. Please review all Shipping and Returns Policies before purchasing a Product from Altaï Kings.

(e) Transfer of Title and Risk of Loss/Damage. Subject to applicable law, title to and the risk of loss/damage of all Products passes from us to you at the time we deliver the Products to our fulfillment partner for shipment. We reserve the right to choose any and all procedures, packaging and fulfillment partners for Products.

(f) Damaged or Incomplete Shipment. If you receive a damaged or incomplete shipment, or if you are otherwise unhappy with any Product, please email us at help@altaikings.com. Any refunds or replacements are made solely in our discretion.

9. Ordering; Payment.

(a) Transaction Authorization. When you make a purchase via the Services, you expressly authorize us (or our third-party payment processor) to charge you for such Transaction. You represent and warrant that you have the legal right to use all payment method(s) represented by any payment information you provide. All fees and applicable taxes, if any, are payable in United States dollars.

(b) Payment. We accept the forms of payment stated on the Site and charge your selected payment method when your order is processed. Completion of a payment transaction is contingent upon: (i) you providing sufficient personal details; (ii) authorization of the payment by your credit or debit card company; and (iii) acceptance of your payment.

(c) Cancellation. Except as expressly provided in these Terms, all orders are non-cancellable. We may also, in our sole discretion, cancel your payment at any time by providing notice to you, or prevent you from initiating future payments for any reason, including: (i) breach of any applicable law or policy; (ii) breach of these Terms; (iii) a declined payment method; (iv) suspicion of fraudulent activity; (v) excessive disputes or high reversal rates; or (vi) any other circumstances we deem appropriate.

(d) Taxes. Stated prices do not include any customs duties, sales, use, value-added, excise, or other taxes. You are solely responsible for the payment of such taxes related to your purchase.

(e) Promotional Codes. Altaï Kings may, from time to time, offer certain promotional codes for discounts. Promotional codes are non-transferable and are not redeemable for cash, credit, or towards previous purchases, and cannot be used in conjunction with any other promotion unless otherwise stated. Limit one promotional code per customer. Any promotional program may be terminated or modified by Altaï Kings at any time in its sole discretion.

10. Your Content.

(a) Posting Content. Our Services may allow you to store or share content such as text and images ("User Content"). Altaï Kings does not claim any ownership rights in any User Content.

(b) Permissions to Your User Content. By making any User Content available through the Services you hereby grant to Altaï Kings a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your User Content in connection with operating and providing the Services and for promotional purposes.

(c) Your Responsibility for User Content. You are solely responsible for all your User Content. You represent and warrant that you have all rights necessary to grant us the license rights in your User Content under these Terms.

(d) Removal of User Content. You can remove your User Content by contacting our customer service team and requesting its removal. To the maximum extent permitted by law, we are not responsible or liable for the removal or deletion of any of your User Content.

(e) Altaï Kings' Intellectual Property. We may make available through the Services content that is subject to intellectual property rights. We retain all rights to that content.

(f) Submissions. If you send creative ideas, videos, pictures, suggestions, feedback, proposals, plans, or other materials (collectively, "Submissions"), you grant us an irrevocable, perpetual, royalty-free, transferable, sub-licensable right and license to use, distribute, and exploit such Submissions for our lawful business purposes. We are under no obligation to pay compensation for any Submissions or to respond to any Submissions.

11. Messages. As part of the Services, you may receive push notifications, text messages, alerts, emails or other types of messages ("Messages"). If you decide to enable such Messages, you agree to receipt of communications from Altaï Kings via such Messages. Please be aware that third-party messaging or data fees may occur depending on the plan you have with your wireless carrier.

12. General Prohibitions and Altaï Kings' Enforcement Rights. You agree not to: post or transmit any User Content that infringes third-party rights, is fraudulent, defamatory, obscene, or promotes illegal activities; use, scrape, copy, or frame the Services without Altaï Kings' express written consent; access non-public areas of the Services or attempt to probe or test any vulnerability; circumvent any technological security measure; use any automated tools to access or download content from the Services; use the Services for any commercial purpose not permitted by these Terms; interfere with the access of any user, host or network; impersonate or misrepresent your affiliation with any person or entity; or violate any applicable law or regulation.

Altaï Kings reserves the right to remove or disable access to any content, including User Content, at any time and without notice. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

13. Relationships with Third Parties.

(a) Links to Third-Party Websites or Resources. The Services may allow you to access third-party websites or other resources. We provide access only as a convenience and are not responsible for the content, products or services available from those resources.

(b) Manufacturers. Altaï Kings designs and markets a variety of Products that are manufactured by independent third-party contract manufacturers. We assume responsibility for the Products we sell, including their quality, compliance with our specifications, and adherence to applicable laws and regulations. If you have any concerns or issues with a Product, please contact our customer service team at help@altaikings.com.

14. Endorsements and Testimonials. You agree that your User Content will, when applicable, comply with the FTC's Guidelines Concerning the Use of Testimonials and Endorsements in Advertising and any other advertising guidelines required under applicable law. You, and not Altaï Kings, are solely responsible for any endorsements or testimonials you make regarding any Product or service through the Services.

15. Termination. We may suspend or terminate your access to and use of the Services at our sole discretion, at any time and without notice to you. You may cancel your account at any time by sending us an email at help@altaikings.com. Upon any termination, discontinuation or cancellation of the Services or your account, Sections 3, 4, 6, 7(b), 8(b), 8(d), 8(f), 9, 10(b), 10(c), 10(e), and 12–22 will survive.

16. Disclaimers.

(a) Content Disclaimers. THE INFORMATION ON THE SERVICES IS INTENDED SOLELY FOR EDUCATIONAL AND ENTERTAINMENT PURPOSES. IT IS NOT MEDICAL OR HEALTHCARE ADVICE AND IS NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION AND BEFORE STARTING ANY NEW TREATMENT.

ALTAÏ KINGS AND ITS AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE INFORMATION, SERVICES, OR OTHER MATERIAL ON THE WEBSITE.

(b) Warranty Disclaimers. EXCEPT FOR ANY EXPRESS PRODUCT WARRANTIES WE MAY MAKE TO YOU, THE PRODUCTS AND SERVICES ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Products or Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis.

17. Indemnity. You will indemnify and hold Altaï Kings and its officers, directors, employees and agents harmless from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with (a) your purchase of, access to or use of the Products or Services, (b) your User Content, or (c) your violation of these Terms.

18. Limitation of Liability.

(a) TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER ALTAÏ KINGS NOR ITS SERVICE PROVIDERS WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR SERVICES.

(b) TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ALTAÏ KINGS' TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS EXCEED THE AMOUNTS YOU HAVE PAID TO ALTAÏ KINGS FOR USE OF THE SERVICES AND PURCHASE OF PRODUCTS OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

(c) THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN ALTAÏ KINGS AND YOU.

19. Governing Law and Forum Choice. These Terms and any action related thereto will be governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of Florida, without regard to its conflict of laws provisions. Except as otherwise expressly set forth in Section 20, the exclusive jurisdiction for all Disputes that you and Altaï Kings are not required to arbitrate will be the state and federal courts located in the Middle District of Florida.

20. Dispute Resolution.

(a) Mandatory Arbitration of Disputes. We each agree that any dispute, claim or controversy arising out of or relating to these Terms or the use of the Products and Services (collectively, "Disputes") will be resolved solely by binding, individual arbitration and not in a class, representative or consolidated action or proceeding. You and Altaï Kings agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these Terms, and that you and Altaï Kings are each waiving the right to a trial by jury or to participate in a class action.

(b) Exceptions. As limited exceptions to Section 20(a): (i) we both may seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent the infringement or misappropriation of our intellectual property rights.

(c) Conducting Arbitration and Arbitration Rules. The arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, except as modified by these Terms. The AAA Rules are available at www.adr.org. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. Any arbitration hearings will take place in the county where you live, unless we both agree to a different location.

(d) Arbitration Costs. Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.

(e) Injunctive and Declaratory Relief. The arbitrator shall determine all issues of liability on the merits of any claim asserted by either party and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

(f) Class Action Waiver. YOU AND ALTAÏ KINGS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void.

(g) Severability. With the exception of any of the provisions in Section 20(f), if an arbitrator or court of competent jurisdiction decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms will still apply.

21. General Terms.

(a) Reservation of Rights. Altaï Kings and its licensors exclusively own all right, title and interest in and to the Services, including all associated intellectual property rights. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Products and Services.

(b) Entire Agreement. These Terms constitute the entire and exclusive understanding and agreement between Altaï Kings and you regarding the Products and Services, and supersede and replace all prior oral or written understandings or agreements between Altaï Kings and you. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions will remain in full force and effect.

(c) Notices. Any notices or other communications provided by Altaï Kings under these Terms will be given via email or by posting to the Services.

(d) Waiver of Rights. Altaï Kings' failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Altaï Kings.

22. Contact Information. If you have any questions about these Terms or the Services, please contact us at:

Primal SAS d/b/a Altaï Kings 137 Chemin des Champs Therry 74520 Savigny, France Email: help@altaikings.com Website: altaikings.com SIRET: 94074774400016 VAT Number: FR17940747744

The Altaï Kings store is hosted on Shopify, which provides us the online platform to sell our products to you. When you use our website, Shopify collects and processes your personal information in order to provide us with services, including enhanced services such as advanced product and store customization, analytics, and advertising services. Your information may be shared with Shopify and with third parties. For more information about Shopify's use of your personal information, see the Shopify Consumer Privacy Policy. You have the right to opt out of certain uses of your data by visiting Shopify's privacy portal.